IS Senior Systems Analyst

We are looking for an experienced IS Senior Systems Analyst to take ownership of service desk operations, infrastructure support, and continuous improvement across our IS environment.

The opportunity - Auckland | Full-time | Permanent

This is a critical, hands-on role responsible for delivering high-quality IT service and operational support across the organisation. You will play a key role in maintaining and improving Vitaco’s standard operating environment, ensuring reliability, performance and a seamless end-user experience.

You’ll work closely with internal stakeholders, vendors, and the wider IS team to drive service excellence, lead improvements, and support business-critical systems.

Key Responsibilities

Responsibilities will include, but are not limited to:

• Act as the primary escalation point for IT support, delivering Level 1–3 support across systems
• Manage service desk operations, ensuring incidents and requests meet SLAs and are prioritised effectively
• Monitor and maintain infrastructure across on-premise and cloud environments (M365, Azure, endpoints)
• Lead problem resolution using root cause analysis and continuous improvement practices
• Manage asset lifecycle, hardware deployments, and system configuration standards
• Partner with vendors and stakeholders to deliver reliable IT services and solutions
• Support and contribute to IS projects, system enhancements and change initiatives
• Mentor junior team members and contribute to knowledge sharing and documentation

What you’ll need to bring

To be successful in this role, you’ll bring:

• 5+ years’ experience in IT support or systems analysis within a corporate/SME environment
• Strong technical expertise across Microsoft ecosystem (Windows, M365, Intune, Entra ID, Exchange, SharePoint)
• Solid understanding of infrastructure and networking (DNS, DHCP, firewalls, WLAN, Active Directory)
• Proven problem-solving ability with strong troubleshooting skills and a proactive, improvement mindset
• Strong communication and stakeholder engagement skills with a customer-focused approach
• IS/IT tertiary qualification (or equivalent experience); ITIL or relevant certifications advantageous
  

If you’re a hands-on IT professional who thrives on solving problems, improving systems, and delivering excellent service, this is your opportunity to make a real impact.

About Vitaco

Vitaco Health is Australasia’s fastest-growing and most exciting sports and nutrition business. Home to an outstanding portfolio of category-leading brands across sports nutrition, supplements, and health foods — including Musashi, Nutra-Life, Healtheries and Athena, we are guided by a single vision: Empowering Healthier Lives!

With double-digit growth year-on-year and ambitious expansion plans across existing and new international markets, Vitaco is scaling rapidly, both in capability and in impact. Our success is powered by more than 650 people across New Zealand and Australia, and by a culture that is genuinely distinctive. For two years in a row - 2025 & 2026, Vitaco was named an HRD 5-Star Employer of Choice, reflecting extraordinary engagement across our workforce and a values-led environment where people thrive.

Vitaco is growing and it’s an exciting time to join us.

Why join us? - Why this is the next great step in your career:
At Vitaco, we offer more than just a job—you’ll be part of a passionate, high-performing team where your contributions truly matter.

• Competitive salary, Ongoing development and career progression opportunities
•  Generous staff discounts on our health & wellbeing products
• Work-life balance – celebrate your birthday with a day off and wellness initiatives
• Health and wellness benefits including – discounts on our amazing products, access to discounted health insurance and access to wellbeing support (EAP, naturopath and nutritionists)
• Subsidised café and on-site parking

How to Apply

Applications will be reviewed as they are received, so we encourage you to apply early rather than waiting for the closing date.

To learn more about this opportunity or to apply online, please click Apply Online.

Interested in other opportunities? Follow us on LinkedIn or set up a profile and job alert by visiting: https://vitaco.careercentre.net.nz and clicking Register.

Agency notice: This recruitment assignment is being managed directly by Vitaco’s recruitment team. We will reach out to our preferred agency partners should we require additional support. Thank you for respecting this process.

Apply now

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